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RIGHT OF WITHDRAWAL

1 / Withdrawal from the contract – return of goods
Pursuant to the Act of 30th May 2014 on consumer rights, a client who fulfils the criteria of a consumer under the act mentioned, he/she has a right to return the product within 14 days giving no reason.
To observe the deadline of the withdrawal from the contract, it will be enough to send a declaration of withdrawal before the end of the withdrawal period.

You can inform us about the decision of withdrawal by sending a withdrawal declaration:

  • by post to the address:
    M-tec Mikołaj Dudanowicz – EMKY

    ul. Henrykowska 30
    03-079 Warszawa
  • or via e-mail to the e-mail address:
    office@emky.pl

You can use a ready-made withdrawal form, but it is not required.

You can find the withdrawal form here: (DOWNLOAD)

 

2 / The cost of return
According to the contract provisions, the customer bears direct costs of the return of goods to the shop. In case of the withdrawal from the sales contract of a complete bicycle, which due to their character cannot be sent by post in a regular way, direct costs of return are estimated for the maximum amount of 500 PLN.

 

3 / Costs and reimbursement
In case of withdrawal from the contract, all payments received will be reimbursed, including delivery costs (except for extra costs resulting from selecting a type of shipment other than the cheapest one offered by www.emky.pl shop).  
Payments will be reimbursed by the same means as the one used in the original transaction, unless the customer agrees to another solution. The customer does not bear the costs of such reimbursement.

 

4 / Deadlines
The customer can withdraw from the contract within 14 days from the date he/she received the purchase. To observe the deadline of the withdrawal from the contract, it will be enough to send a declaration of withdrawal before the end of the withdrawal period.

The customer is obliged to send the goods to the seller’s premises as soon as possible and no later than 14 days from the date of informing about the withdrawal from the contract.  

The seller is obliged to reimburse all costs (including the costs of shipment) incurred by the customer within 14 days from the date of receiving the declaration of withdrawal from the contract.

 

5 / Limitations
a / If the seller did not offer to collect the product from the customer, he can refrain from returning the payments until he receives the items back or until the Customer delivers the proof of sending the items, whichever comes first.

b / If the customer withdraws from the contract on the rules described above, he/she is obliged to return the contract products in the original conditions and is financially responsible for diminished value of the goods, resulting from using it beyond what is necessary to determine its character, features, and functionality.

c / The customer does not have the right to withdraw from a remote contract in case of performance with features determined by the customer in the filed order or strictly connected with him/her. If the subject of performance is a non-prefabricated item, i.e. custom-made or modified on the customer’s request, the Seller is not obliged to accept the return of the goods.  

1 / Withdrawal from the contract – return of goods
Pursuant to the Act of 30th May 2014 on consumer rights, a client who fulfils the criteria of a consumer under the act mentioned, he/she has a right to return the product within 14 days giving no reason.
To observe the deadline of the withdrawal from the contract, it will be enough to send a declaration of withdrawal before the end of the withdrawal period.

You can inform us about the decision of withdrawal by sending a withdrawal declaration:

  • by post to the address:
    M-tec Mikołaj Dudanowicz – EMKY

    ul. Henrykowska 30
    03-079 Warszawa
  • or via e-mail to the e-mail address:
    office@emky.pl

You can use a ready-made withdrawal form, but it is not required.

You can find the withdrawal form here: (DOWNLOAD)

 

2 / The cost of return
According to the contract provisions, the customer bears direct costs of the return of goods to the shop. In case of the withdrawal from the sales contract of a complete bicycle, which due to their character cannot be sent by post in a regular way, direct costs of return are estimated for the maximum amount of 500 PLN.

 

3 / Costs and reimbursement
In case of withdrawal from the contract, all payments received will be reimbursed, including delivery costs (except for extra costs resulting from selecting a type of shipment other than the cheapest one offered by www.emky.pl shop).  
Payments will be reimbursed by the same means as the one used in the original transaction, unless the customer agrees to another solution. The customer does not bear the costs of such reimbursement.

 

4 / Deadlines
The customer can withdraw from the contract within 14 days from the date he/she received the purchase. To observe the deadline of the withdrawal from the contract, it will be enough to send a declaration of withdrawal before the end of the withdrawal period.

The customer is obliged to send the goods to the seller’s premises as soon as possible and no later than 14 days from the date of informing about the withdrawal from the contract.  

The seller is obliged to reimburse all costs (including the costs of shipment) incurred by the customer within 14 days from the date of receiving the declaration of withdrawal from the contract.

 

5 / Limitations
a / If the seller did not offer to collect the product from the customer, he can refrain from returning the payments until he receives the items back or until the Customer delivers the proof of sending the items, whichever comes first.

b / If the customer withdraws from the contract on the rules described above, he/she is obliged to return the contract products in the original conditions and is financially responsible for diminished value of the goods, resulting from using it beyond what is necessary to determine its character, features, and functionality.

c / The customer does not have the right to withdraw from a remote contract in case of performance with features determined by the customer in the filed order or strictly connected with him/her. If the subject of performance is a non-prefabricated item, i.e. custom-made or modified on the customer’s request, the Seller is not obliged to accept the return of the goods.  

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